Return Policy

Eligibility

Items must be unused, in original condition, and in original packaging.

You must have your order confirmation or proof of purchase.

To start a return, contact us at admin@shillehtek.com before sending anything back. Items returned without prior approval will not be accepted.

Defective or Damaged Items

Please inspect your order upon delivery. If an item arrives defective, damaged, or incorrect, contact us within 7 days at admin@shillehtek.com.

We will ship a free replacement or issue a full refund — no return shipping required on our end for confirmed defective items.

Return Shipping

For non-defective returns (change of mind, ordered wrong item, etc.), the customer is responsible for return shipping costs.

Non-Returnable Items

Gift cards are non-returnable.

Items that have been soldered, modified, or physically altered are not eligible for return.

Exchanges

We don't do direct exchanges. The fastest way to get the right item is to request a return and place a new order separately.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund is approved.

Approved refunds are processed to your original payment method within 5–10 business days. Your bank may take additional time to post it.

If more than 15 business days have passed since approval, contact us at admin@shillehtek.com.

1. 1

   Email us

   Contact admin@shillehtek.com to get return approval and instructions.

2. 2

   Ship it back

   Send the item back via a trackable method in its original packaging.

3. 3

   Refund issued

   We inspect on arrival and refund in 5–10 business days.